Refund and Returns Policy

It is our policy not to accept returned medicines for safety reasons. Because we are not allowed, any medication returned to us would not be re-sold either. Medicinal Products cannot be returned with reason to the legislation regarding sale and supply of medicinal products. It is the legislation every pharmacy has to be by the law: Any unused or unwanted medication can be taken to a local pharmacy and they will safely dispose of the products. Because of hygiene reasons, cosmetic or personal nature products cannot be returned.

Cancellation

Where you have ordered any of our products which are to be delivered by post, you have the right to cancel such an order at any time up until the point that your medication is dispatched. Your right to cancel the order ends on the date of the dispatch confirmation (the date on which we notify you to confirm our acceptance of your order), which is the date the contract between us is formed.

Returns

We hope that you will be happy with any medication that you order from us. However, if you wish to return medication to us because it is:

• not as described;
• not fit for purpose;
• damaged or faulty;

We will refund the price of the medication in full together less any applicable delivery charges and any costs that you incur in returning the item to us.

We refund using the same payment method that you used to make the payment. In case your card expires before the refund is made, please call and update us with your new card details.

Contact us at sales@getlifechemist.co.ke for more questions related to refunds and returns.